ALLMAR Workforce · Rekrut Customer Service & Call CenterALLMAR Workforce · Hire Customer Service & Call Centre
Outsourcing Customer Service & Call CenterCustomer Service Outsourcing in Indonesia
Customer service, call center, telemarketing, live chat, dan frontliner untuk bank, e-commerce, dan perusahaan jasa.Customer service, call centre, telemarketing, live chat and frontliners for banks, e-commerce and service companies.
Workforce/Tenaga kerja untuk perusahaanStaffing for companies/Customer Service & Call CenterCustomer Service & Call Centre
Tugas yang umumTypical duties
- Melayani pertanyaan dan keluhanHandle questions and complaints
- Live chat dan emailLive chat and email
- TelemarketingTelemarketing
- Mencatat tiket layananLog service tickets
Kualifikasi yang kami saringWhat we screen for
SMA/D3/S1, komunikatif, bahasa Inggris menjadi nilai tambahSenior high to degree, good communicator, English is a plus
Sering dibutuhkan olehOften needed by
Skema kerja samaEngagement models
Rekrutmen & headhuntingRecruitment & headhunting
Kami mencari, menyaring, dan mewawancarai kandidat. Kandidat terpilih menjadi karyawan perusahaan Anda.We source, screen and interview candidates. The chosen candidate becomes your employee.
Alih daya (outsourcing)Outsourcing
Pekerja dikontrak dan digaji melalui perusahaan alih daya, termasuk BPJS dan administrasi SDM, sesuai PP 35/2021.Workers are contracted and paid through the outsourcing company, including BPJS and HR admin, under Government Regulation 35/2021.
Kontrak proyek & musimanProject & seasonal contracts
Tenaga PKWT atau harian untuk proyek, pembukaan outlet, atau musim ramai.Fixed-term or daily staff for projects, outlet openings or peak seasons.
Cara kerjanyaHow it works
Ajukan kebutuhanSubmit your need
Isi posisi, jumlah, lokasi, dan kualifikasi lewat formulir atau WhatsApp.Tell us the role, headcount, location and requirements via the form or WhatsApp.
Analisis & penawaranAnalysis & proposal
Tim kami menghubungi Anda, memperjelas kebutuhan, lalu mengirim penawaran tertulis.Our team contacts you, clarifies the need and sends a written proposal.
Seleksi kandidatCandidate selection
Kandidat disaring dari Portal Kerja, bursa talenta, dan pencocokan AI, lalu Anda wawancarai.Candidates are screened from the Job Portal, talent pool and AI matching, then interviewed by you.
Mulai bekerjaStart work
Kontrak ditandatangani dan pekerja mulai. Kami tetap mendampingi administrasi dan penggantian bila perlu.Contracts are signed and work starts. We keep supporting admin and replacements if needed.
Bacaan dari ALLMAR MediaReading from ALLMAR Media
Pertanyaan umumFrequently asked questions
Apa saja tugas Customer Service & Call Center yang bisa kami rekrut?What does a Customer Service & Call Centre we recruit typically do?
Melayani pertanyaan dan keluhan, Live chat dan email, Telemarketing, Mencatat tiket layanan. Uraian tugas disesuaikan dengan kebutuhan perusahaan Anda.Handle questions and complaints, Live chat and email, Telemarketing, Log service tickets. The job description is tailored to your company.
Kami di luar Jakarta, apakah bisa dilayani?We are outside Jakarta. Can you serve us?
Bisa. ALLMAR berkantor di Jakarta dan melayani perusahaan di seluruh Indonesia. Analisis kebutuhan, wawancara, dan administrasi dilakukan daring lebih dulu; tim ALLMAR datang ke lokasi bila diperlukan. Seluruh pekerjaan dikerjakan langsung oleh tim ALLMAR.Yes. ALLMAR is based in Jakarta and serves companies across Indonesia. Needs analysis, interviews and admin are done online first, and the ALLMAR team visits on site when needed. All work is done directly by the ALLMAR team.
Apakah pelamar dipungut biaya?Do candidates pay any fee?
Tidak. ALLMAR tidak memungut biaya apa pun dari pelamar. Biaya layanan hanya ditagihkan kepada perusahaan pengguna jasa.No. ALLMAR never charges candidates. Service fees are billed only to the client company.
Berapa biaya layanannya?How much does it cost?
Biaya disusun setelah kami memahami posisi, jumlah, lokasi, dan skema kerja sama (rekrutmen, alih daya, atau kontrak proyek). Penawaran tertulis kami kirim setelah analisis kebutuhan. Pajak atas jasa ditambahkan di atas tagihan.Fees depend on the role, headcount, location and engagement model (recruitment, outsourcing or project contract). We send a written proposal after the needs analysis. Taxes on our service are added on top of the invoice.
Berapa lama sampai kandidat dikirim?How soon do we receive candidates?
Setelah kebutuhan diterima, tim kami menyaring kandidat dari Portal Kerja, bursa talenta, dan jaringan ALLMAR. Untuk posisi umum, kandidat pertama biasanya dikirim dalam beberapa hari kerja.Once we receive your need, our team screens candidates from the Job Portal, talent pool and ALLMAR network. For common roles the first candidates usually arrive within a few working days.
Apa beda rekrutmen dan alih daya?Recruitment or outsourcing?
Rekrutmen: kandidat terpilih menjadi karyawan perusahaan Anda. Alih daya (outsourcing): pekerja dikontrak dan digaji melalui perusahaan alih daya sesuai PP 35/2021, sementara pekerjaannya untuk perusahaan Anda. Kami bantu memilih skema yang paling sesuai.Recruitment: the chosen candidate becomes your employee. Outsourcing: the worker is contracted and paid through the outsourcing company under Government Regulation 35/2021 while working for you. We help you choose the right model.
Ceritakan kebutuhan tenaga kerja AndaTell us what staff you need
Isi formulir singkat. Tim ALLMAR Workforce menghubungi Anda pada jam kerja dan mengirim penawaran tertulis. Tidak ada biaya untuk konsultasi awal.Fill in a short form. The ALLMAR Workforce team contacts you during working hours and sends a written proposal. The first consultation is free.